BB&T Customer Service
|BB&T Bank is a bank for customers. The bank strives hard to give the ultimate services to its customers both existing and new. To make the services even better, BB&T customer service centers have been established at various locations. These customer service centers are having qualified professional as representatives who are always on their toes to help the customers with their queries. When you reach the customer service desk of BB&T bank, you can be assured of getting quality assistance for all your problems and grievances.
Apart from the normal customer service center, the bank also takes its pride in giving alternate ways to its customers to get help. Going online on the BB&T website, one can easily find various tools and calculators which may be handy for various banking activities. Demo videos are also there to guide the new users of internet. Even if you have some common questions, BB&T customer service has the FAQ section which covers various general aspects related to different products, application process, and fees.
The bank believes in strengthen the bridge between the customers and the bank and thus extra effort is put in to give the best services all the time. To ensure high quality in its customer service department, BB&T Bank offers high salary to its representatives, associates, managers and executives. Also it awards the employees from time to time for their good services to keep them motivated to improve even further in their jobs.
BB&T Customer Service Phone Number
The easiest way to reach customer service is the conventional way of dialing the customer service numbers which are listed on this page. The bank also offers other ways to its customers to contact the bank representatives in form of email, fax and correspondence at the BB&T mailing address. The phone assistance is available 24 hours though the help from a live person is available between 6.00 am to midnight (ET) and in rest of the hours, automated IVRS help is made available for the customers. Calling on the different telephone numbers, you can easily get information about insurance, credit cards, checking and savings account, auto loan, mortgage and other products and services of the bank. Also, you can lodge complaints or report any issue, technical or non-technical, report lost or stolen cards and phishing scams when you contact the bank at its customer service number. Even important notifications and account or any other reviews made by BB&T Bank can be obtained through customer service centers.
Various important BB&T Customer service phone numbers are:
|General Customer Service Number|
(For general account information and check cards)
|BB&T Credit Card Customer Service|
(To repost lost/stolen card, balance inquiry, pay by phone etc)
(To activate card, obtain PIN etc.)
|BB&T Insurance Department Claims Center||800-990-4228|
|Personal Insurance Sales Center||800-422-8448|
|Life and Health Insurance Sales Center||800-474-1471|
|Personal Insurance Service Center||800-228-1820|
|Investment and Wealth Management|
|BB&T Investment Services and MarketConnect||800-453-7348|
|SMART Money Manager||888-762-7848 (888-SMART4U)|
|Loan Information Line||888-562-6228|
|Mortgage Servicing Center||800-295-5744|
|Online Banking Support||888-228-6654 (888-BBT-ONLINE)|
|Business Clients Customer Service|
|BB&T Capital Markets||804-649-3972|
|Commercial Lending Services||336-733-2752|
|Institutional Trust Services||800-682-6902 (ext. 64606)|
|Business credit Cards||800-397-1253|
|International Customer Service Desk ||866-228-4685/336-605-1560|
|Foreign Exchange Trading Desk||800-240-2147|
|BB&T Equipment Finance||800-213-9468|
|Sales Finance/Dealer Services ||888-411-2258|
|BB&T Payroll Services||877-228-7765|