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BB&T Customer Service

BB&T Bank is a bank for customers. The bank strives hard to give the ultimate services to its customers both existing and new. To make the services even better, BB&T customer service centers have been established at various locations. These customer service centers are having qualified professional as representatives who are always on their toes to help the customers with their queries. When you reach the customer service desk of BB&T bank, you can be assured of getting quality assistance for all your problems and grievances.

Apart from the normal customer service center, the bank also takes its pride in giving alternate ways to its customers to get help. Going online on the BB&T website, one can easily find various tools and calculators which may be handy for various banking activities. Demo videos are also there to guide the new users of internet. Even if you have some common questions, BB&T customer service has the FAQ section which covers various general aspects related to different products, application process, and fees.

The bank believes in strengthen the bridge between the customers and the bank and thus extra effort is put in to give the best services all the time. To ensure high quality in its customer service department, BB&T Bank offers high salary to its representatives, associates, managers and executives. Also it awards the employees from time to time for their good services to keep them motivated to improve even further in their jobs.

BB&T Customer Service Phone Number

The easiest way to reach customer service is the conventional way of dialing the customer service numbers which are listed on this page. The bank also offers other ways to its customers to contact the bank representatives in form of email, fax and correspondence at the BB&T mailing address. The phone assistance is available 24 hours though the help from a live person is available between 6.00 am to midnight (ET) and in rest of the hours, automated IVRS help is made available for the customers. Calling on the different telephone numbers, you can easily get information about insurance, credit cards, checking and savings account, auto loan, mortgage and other products and services of the bank. Also, you can lodge complaints or report any issue, technical or non-technical, report lost or stolen cards and phishing scams when you contact the bank at its customer service number. Even important notifications and account or any other reviews made by BB&T Bank can be obtained through customer service centers.



Various important BB&T Customer service phone numbers are:

General Customer Service Number
(For general account information and check cards)
800-226-5228 (800-BANK-BBT)
BB&T Credit Card Customer Service
(To repost lost/stolen card, balance inquiry, pay by phone etc)
800-476-4228
EasySend
(To activate card, obtain PIN etc.)
866-785-3614
BB&T Insurance Department Claims Center800-990-4228
Personal Insurance Sales Center800-422-8448
Life and Health Insurance Sales Center800-474-1471
Personal Insurance Service Center800-228-1820
Investment and Wealth Management
BB&T Investment Services and MarketConnect800-453-7348
SMART Money Manager888-762-7848 (888-SMART4U)
Loan Information Line888-562-6228
Mortgage Servicing Center800-295-5744
Online Banking Support888-228-6654 (888-BBT-ONLINE)
Relocation Services800-BANK-BBT)
Business Clients Customer Service
BB&T Capital Markets804-649-3972
Commercial Lending Services336-733-2752
Institutional Trust Services800-682-6902 (ext. 64606)
Business credit Cards800-397-1253
International Customer Service Desk 866-228-4685/336-605-1560
Foreign Exchange Trading Desk800-240-2147
BB&T Equipment Finance800-213-9468
Sales Finance/Dealer Services 888-411-2258
Merchant Services877-672-4228
BB&T Payroll Services877-228-7765



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