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MayBank Customer Service

Customer satisfaction has always been on the agenda of the MayBank. Whether you are a personal, wholesale, investment, private or an online banking of the customer you will not experience any difference in the banking services of the MayBank. The committed staff of the bank is always eager and ready to handle any type of grievances, queries or the complaints of its customers and also tries to resolve them as fast as possible. The bank also provides career opportunity in the field of customer service as every year it recruits many candidates.

In MayBank all the complaints are handled in a certain way. The bank gives you the option to lodge your complaints either verbally or in written form and prefers to submit the complaint in written form as it helps the bank to resolve the complaint more easily. All your complaints are acknowledged within 24 hours of receiving the complaint. It normally takes 3 to 14 business days to resolve the complaint. The bank also keeps updating the customer about the status of their complaints.

MayBank Customer Service Contact

Given below are the contact and fax numbers of the MayBank customer service departments. All the hotline numbers are active 24 hours a day and 7 days a week to address to all the issues of the customers related to MayBank.

Customer Service CentersPhone Numbers Fax Numbers
Customer Care Hotline1-300 88 6688 or 603-7844 3696 
Lost or Stolen Card1-800-88 3231 or 03-2072 1373 (for credit cards)
1-300 88 6688 (for ATM cards)
Credit Card Centre1-300-88 668803-79538610 (For Platinum or Premier Credit cards)
03-7953 8600 (For General or Gold and Classic)
Customers’ Feedback Management03-2074807503-27113421
ABMConnect1-300-88-998003-2078 8004
BNMTELELINK1-300-88-5465 (LINK)03-2174 1515
Financial Mediation Bureau03-2272 281103-2274 5752

MayBank Customer Service Address

If you are not satisfied by speaking with the customer service officials or your grievance is not solved then you can write a mail to the below mentioned addresses:

Customers’ Feedback Management:
28th Floor, Menara MayBank
100 Jalan Tun Perak
50050 Kuala Lumpur
Email address:

Customer Care Executive Address"
MayBank Group Customer Care
Lot 12, Jalan Astaka U8/84
Section U8, Bukit Jelutong
40150 Shah Alam, Selangor

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