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Citibank Malaysia Customer Service

Citibank Malaysia Customer Service department officials are always there to provide assistance to all its customers if they are facing any kind of trouble while using any of the products and services offered by the bank. The bank till date has successfully been able to live up to the expectations of its customers by delivering them one of the best and satisfying customer service solutions. All the queries, complaints and grievances are handled in an efficient manner taking as less time as possible. Moreover, the bank also provides numerous contact options to its customers like phone number, email address and fax numbers through which customers can directly communicate with the Citibank Malaysia Customer Service executives and get assistance.

Citibank Malaysia Customer Service Contact

One can dial the below mentioned Citibank Malaysia Customer Service phone numbers for solving any query.

LocationsPhone Numbers
Sabah & Sarawak1800-82-1010
Melaka06-852 0000
Kuantan09-509 0000
JB07-268 0000
Penang04-296 0000
KL03-2383 0000

In addition to the phone numbers mentioned above customers can also take the help of the IVR or the Interactive Voice Response system and make an enquiry regarding the credit card balance, rewards redemption, funds transfer, report about lost or stolen card and also find the contact information about a CitiPhone officer. For the convenience of the customers the bank provides its IVR in three languages that are English, Mandarin and Bahasa Malaysia. To serve the customers better, the bank every year recruits candidates in its customer service Department. All the executives possess excellent communication skills and are ready to help customers any time.


Citibank Malaysia Customer Service Email

Customers can also send a mail to the below mentioned email addresses and contact with the Citibank Malaysia Customer Service Department officials.

For non-account related or non confidential query and feedback: malaysia.customer.service@citi.com
Submission of latest income documents: updateincome@citi.com
Fax Number: 03-2383 6666

Apart from making a phone call or sending an email customers can also send a postal mail to the below mentioned mailing address: Citibank Berhad, Customer Service Center,
No 165 Jalan Ampang,
PO Box 11725, Kuala Lumpur

If you still think that your complaint has not been resolved then you can also write a mail to the address mentioned below:

Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
Level 8 Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur
Telphone: 1800-88-2575



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