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Punjab National Bank Customer Care

Punjab National Bank Customer Care is the branch of Punjab National Bank, which only deals in keeping its customers satisfied. The customers are free to contact the Customer Care for their problems, anytime of the day. The bank enterprises to offer the best reliable and consistent services to millions of customers across the country. Being the third largest bank in India, PNB has a huge customer base from all corners of the country. The bank is well recognized for the complete range of products and services offered to customers of every income group. To assist its large number of customers, the bank offers convenient customer care service which can be availed by calling at their contact numbers.

With most of the general problems which customers face, there are branches under customer care which individually deal with a specific kind of a problem. So the customer must know, where to head.

Punjab National Bank Customer Care Number

Toll free number from across India and major cities like Delhi, Hyderabad, Mumbai, Kolkata, Bangalore, Chandigarh, Pune is 18001802222 or you can also contact on 0120-2490000. PNB operates much exclusively in areas under NCR such as Gurgaon, Noida, Ghaziabad etc.

S.No.GrievanceContact NumberEmail Id
1For problems like cash not dispensed,
short dispensation
or account debited twice
but cash dispensed once
+91-11-43532211/43532200/43532212atmcell@pnb.co.in
2For other ATM/ Debit Card related problems1800-180-2222 or 0120-2490000debitcard@pnb.co.in
2For Credit Card related problems1800 180 2345 or
0120-4616200
complaint@pnb.co.in
Creditcardpnb@pnb.co.in
3For complaints related to Internet and Mobile Banking.+ 91-11-23352015ibshelpdesk@pnb.co.in
4If the complaint is unresolved or the customer is not satisfied.+ 91-11-2371 1691opsgm@pnb.co.in
5Non receipt of cheque book + 91-120-4757610ptgstn@pnb.co.in
6Delay in Disbursement of First Pension and Pension Arrears+91-11-25750023hogbd@pnb.co.in
7If complaint not solved in 14 days.-skiyer@pnb.co.in
8Deficiency in customer service/ other banking services+ 91-11-23716185complaint@pnb.co.in

Principal Nodal Officer:
Smt Kiran Grover,
General Manager, Punjab National Bank,
Customer Care Centre
Head Office, 5, Sansad Marg, New Delhi-110001
Telephone No: + 91-11-23716185
Fax: + 91-11-2332 3707
E-Mail: complaint@pnb.co.in

And after using all the above channels, if still the customer is unsatisfied, then H/She may write to :

Chairman and Managing Director
Punjab National Bank.
Head Office, 7, Bhikaiji Cama Place,
New Delhi- 110066
Fax: 91-11-26196176
E-Mail: cmdps@pnb.co.in

And if the problem still remains unsolved, the customer may route it to the following: The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995, re-launched as Banking Ombudsman Scheme 2006.


Last Updated On: 07/27/2012



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