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Citibank Customer Care

One of the biggest foreign banks in India, Citibank has being in service of the countrymen since its establishment in 1902. The bank has seen exponential growth in its domain and customer base which can be credited to the excellent customer services provided by the bank. These outstanding services can excel only with the efforts of Citibank Customer Care as to provide after service is even more important to keep the customers happy. When you chat with the bank’s customer care representative on its helpline number, you can get your account details or any other technical support.

Citibank customer care centres through out the country are being run by eminent representatives and executives who are part of a system which follows a well defined hierarchy. As such, the customers can always go one level up in case their problems or queries are not resolved. The grievance cell of the bank is well defined and is helpful to the customers of the bank.

Citibank Grievance Cell

Citibank Grievance cell can help you in getting solutions to your problems. You can follow the steps being defined by the hierarchy of the Citibank customer care grievance cell which is in three steps.

Step 1: You can contact the customer care centre in three ways i.e. online, filling up a query form and sending it by post or by calling Citibank on 24x7 help line numbers which are available between 08:30 am-05:30pm (Mon-Fri) and 08:30am-02:00pm (Saturday). You can even mail your query to the bank at its email address which is India.Collections.Grievance.Head@citi.com.

Step 2: If for any reason, you are not satisfied with the efforts of customer care representatives you contacted with through above channels, you can contact the higher authorities by calling at toll free number 1800-425-2484 to check status of your query or can refer the query to Citibank customer care head through email at email id head.customercare@citi.com. It must be noted that this desk is available only between 9:30 am – 8:00 pm from Monday to Friday and the same is closed on public holidays.



Step 3: Even if the channels of step 2 are unable to satisfy your query, you can reach to the Grievance Redressal officer of the bank, Ms Sharmila Ghosh to whom you can reach by email at India.Grievance.Redressal.Officer@citi.com. If your issue is related to collection n, you can reach to Mr. C.L. Wasan at c.l.wasan@citi.com. You can even make calls to 1800-22-0123 for the same.

For quick redressal of complaints, you can write to mailing address:

Citibank N.A., Mail Room,
No. 2, Club House Road,
Chennai - 600 002
Telephone: 044-42292881/2 (Monday – Friday, 10:00 am to 6:00 pm)
Email: S.kaushal@citi.com

CitiPhone Banking

With CitiPhone Banking, you can carry on with your banking anywhere you go just by dialling the appropriate CitiPhone banking phone number which you can found from the list given below. Calling these, you can review your account summary and carry with various transactions.

LocationSuvidha AccountCredit CardCommercial Banking,
Home & Personal Loans
Citibanking
Ahmedabad26422484264224842640465326422484
Akola18001802484180018024841800180248418001802484
Aurangabad6611330663248466346536632484
Bangalore22272265222724842229465322272484
Bhopal18001802484180018024841800180248418001802484
Bhubaneshwar18001802484180018024841800180248418001802484
Chandigarh5082484508248450846535082484
Chennai28522484285224842858465328522484
Coimbatore9894022484989402248498940146539894022484
Dehradun18604257000186042570001860425700018604257000
Delhi & Gurgaon (NCR)2542265254248425646532542484
Faridabad01242542484012425424840124256465301242542484
Hyderabad66662484666624846666465366662484
Indore18001802484180018024841800180248418001802484
Jaipur2372484237248451146532372484
Jalandhar5062484506248450046535062484
Jamshedpur18001802484180018024841800180248418001802484
Kanpur18001802484180018024841800180248418001802484
Kochi9895022484989502248498950146539895022484
Kolkata22832484228324842288465322832484
Lucknow2201022220102222310442201022
Ludhiana5012484501248450146535012484
Madurai9894022484989402248498940146539894022484
Mumbai28232265282324842834465328232484
Nagpur18001802484180018024841800180248418001802484
Nanded18001802484180018024841800180248418001802484
Nandyal04066662484040666624840406666248404066662484
Nasik18001802484180018024841800180248418001802484
Noida2552484255248425546532552484
Pondicherry9894022484989402248498940146539894022484
Pune66012484660124846601465366012484
Surat6532484653248465346536532484
Trichy9894022484989402248498940146539894022484
Trivandrum9895022484989502248498950146539895022484
Vadodara2322484232248423246532322484
Vapi2322484026523224840265232465302652322484
Visakhapatnam18001802484180018024841800180248418001802484


Last Updated On: 14/04/2012



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